Scroll to 5:10 for a fantastic lesson on customer service

some language NSFW

Sometimes it pays to lighen-up on the brand standards.

Of both Pink Floyd and The Shins. And this is my blog, after all.

Yes. Emily is a computer.

If Social Media websites were washed-up comedians.

One of the best looks at social media that I’ve seen in a while. Biggest a-ha: People “like”- on average- about 30 things (brands etc.) and each brand or page is liked on average about 250 times. Of course we’d love to know the standard distribution, but that’s for another day.

graphs (by @cdixon and @hunch)

From CNN’s Reliable Sources. Tina Brown explains it all for you.

There is a great deal about reinforcing bias in my book. Have a peek

There are so many implications to marketing media and culture that it’s almost mind boggling. So lets just start with the NSFW trailer. We’ll be posting about this for a while.

Update: Here’s a review for the film

This is nuts.